Support

Panalucent LLC — CircumFlight.

Write to support@circumflight.com. A person reads it.

What to include

• What you were doing and what you expected to happen.
• The app version and your device model, from Home → About.
• A screenshot if the problem is something on screen.
• For a data problem: the airport, chart, procedure or weather product, and the date and time you saw it.

Reporting content or a user

Every photo, comment, message, chat post and profile in the app has a Report control. Reports are reviewed within 24 hours. You can also report by email at the address above; include the user's handle and what you saw.

Errors in the data

Not all data in the app comes from official sources, and republished official data can lag its source. If you notice an error, an inconsistency, or something that disagrees with an official publication, please tell us — a report from a pilot who was there is worth more than any check we can run. The app is not for primary navigation; verify against the official source before you rely on anything it shows.

Subscriptions

Subscriptions are purchased and managed through Apple. To restore a subscription on a new device use Restore Purchases on the subscription screen; to cancel, use your Apple ID subscription settings. Apple handles refunds for App Store purchases.

Deleting your account

You can delete your account from inside the app, under your profile. Deletion removes your profile, photos, posts and messages from the live service within 30 days, as described in the privacy policy. If you cannot get into the app, email us from the address you signed in with and we will do it for you.

Using our data

We license our data to others and we like working with people who build things. If you want to use it outside the app, write to us.

Contact

Panalucent LLC — support@circumflight.com